The effects of organizational support and psychologicalempowerment on organizational citizenship behavior inthe Jordanian health sector

Purpose. This study aimed to investigate the effects of perceived organizational support andpsychological empowerment on organizational citizenship behavior in the Jordanian health sector.Organizational citizenship behavior (OCB) has an important and effective role in the success of healthorganizations as it is one of the main factors in forming employee attitudes and crystallizing his /her behavior towards their organization. Perceived organizational support (POS) and psychologicalempowerment (PE) are assumed to be antecedent variables of OCB. Study design. A self-administratedquestionnaire was the tool implemented across a sample comprising 382 employees working inmanagerial positions in nursing and supportive health professionals. To address some concerns inthis regard, a descriptive analysis was conducted with the use of structured equation modeling besideconfirmatory factor analysis to provide a good fit for the measurement instrument. Findings. The findingsof the study indicated that there is a positive and significant effect of perceived organizational supportand psychological empowerment on organizational citizenship behavior. Perceived organizationalsupport was found to have an explanatory capacity for the change in organizational citizenship behaviorby 21%, whereas psychological empowerment was found to have 20%. Value of the results. The dataobtained can be used to help the health sector enhance the level of organizational citizenship behaviorby applied the organizational support and psychological empowerment among the employees.