Achieving Organizational Flexibility Through Business Intelligence at Jordan Customs

: This study sought to assess the impact of business intelligence with its dimensions (data warehouse, data mining, online analytical processing, report preparation, and business performance management) on organizational flexibility at Jordan Customs. The study?s population consisted of (544) managers at Jordan Customs Department. A simple random sample of (224) employee who hold a managerial position was taken from the study population. The questionnaire was distributed electronically to the managers in the study sample, and (210) questionnaires valid for statistical analysis were retrieved. Several statistical methods were utilized to analyze the study data and obtain the results via (Smart PLS4-SEM). The study revealed several key findings. Notably, the results indicated high levels of study variables, represented by business intelligence and organizational flexibility at Jordan Customs. Furthermore, the study?s findings revealed the presence of statistically significant impact of business intelligence with its dimensions on organizational flexibility at Jordan Customs Department. In light of the findings, the study proposed the managements of Jordan Customs to seek assistance from information technology companies to develop its systems and train its employees on how to identify data sources and how to acquire, store, analyze, and preserve them. In addition, it can develop its relationship with the sources from which it obtains the data it needs, which gives it an advantage in obtaining data; achieving the required flexibility for the department