Banking Services Transformation and Financial Technology Role

The primary purpose of this paper is to explore and discuss the role of Fintech in the transformation of Malaysian banking services. The research design is qualitative and secondary source analysis is conducted. Secondary data is collected from relevant journal articles, research papers, editorials, websites and official documents. Based on the analysis, it is concluded that different key drivers played an influential role in the progress of the Fintech industry in Malaysia. Financial literacy programs and Malaysia Stack are some notable initiatives that support the Fintech progress in Malaysia. A range of Fintech businesses is operating in Malaysia that are transforming different banking services including payments solutions, lending personal loans, credit cards, personal finance management solutions and onestop-shop online banking. Underserved populations, flexible regulatory environment and increased level of interest of state authorities are some of the critical aspects for the future progress of Fintech business in Malaysia. The research paper explains the role of Fintech businesses in the Malaysian banking industry. Many have viewed Fintech as a disruptive technology, however, this study highlighted that Malaysian banking services are transformed by Fintech business and there are still opportunities for the progress of the Fintech industry in Malaysia.