Services quality in the central The study aimed to identify the level of Ministries in Jordan through surveying the attitudes of citizens. A questionnaire was developed and include the aspects of service quality ,tangible, procedures and regulations, responsiveness, treatment and skills of employees. The questionnaires was distributed among five ministries which represented various governmental services. The sample was (1490) subjects. The finding of the study indicated that there is a moderate level of service quality, and there are significant differences among citizens attitudes toward the service quality attributed to the sex and age. The study suggests a number of recommendations which may improve the service quality.