Comprehensive Quality Management in the Jordanian Commercial Banks

This study aimed to identify the "Total Quality Management in Commercial Banks", andthe impact of the application of total quality management to improve performance andservice provided to customers, as reflected objective of the study by providing some of therecommendations and proposals that help and foreign commercial banks to raise theeffectiveness of the performance, making it play an important role in the development ofskills, experience and knowledge of their workforces, which in turn is reflected on theimprovement of the service.