New E-Learning Quality Matrix to ELQ Assessment at AL-Balqa Applied University

This paper deals with the quality of e-learning at AL-Balqa Applied University ? Jordan. It discusses the already developed measures on the basis of statistical analysis for data gathered from e-learning elements which evaluates the quality of e-learning applications and systems. The main contribution of the paper is the proposal for the quality metrics with the features concerning elearning platforms in the technological and human aspects. The study is organized around the seven categories of e-learning quality dimensions: System Design (System Quality), System Design (Information /Contents Quality), System Design (Service Quality), Support Students and Staff, Resource Allocation, System Delivery and System Outcome (Evaluation and Assessment). The paper also identifies the difficulties that prevent achieving a high level of quality in e-learning at ALBalqa Applied University. Then, it suggests some ways to overcome these difficulties.